Cases

Solution Architect

Well, that’s my regular job title – Solution Architect. Actually – it is Solution Architect/Expert. I have c.a. 15 years of experience in IT, in ITSM field, 12 years of which were related to tools. Furthermore I am partly in Product/Service Design & Management, Social Media etc. After that short personal intro – a question: do You need a Solution Architect for Atlassian® Products? I could not answer other than “YES”. That’s obvious (Thank You, Captain Obvious). But why actually do companies using JIRA®, Confluence®, Bitbucket®, Bamboo®, HipChat™, SourceTree™ need Solution Architects? Continue reading Solution Architect for Atlassian® – need or waste?

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changing Confluences look and feel

Confluence® has quite universal, intuitive “wiki oriented” GUI. And many organizations don’t see a reason to change it. However – there are various reasons that You might consider changing Confluence’s look and feel. And in fact You have got dozens of options to do so, starting from Confluence® settings (we will cover them soon), custom CSS and HTML codes, up to add-ons – built in-house or available via marketplace. What reasons might require such approach? Well, pick the one:

  • Using Confluence® as regular CMS for your Web/Intranet
  • Setting up Intranet portals, differing in GUI or available functionalities from “regular” wiki
  • Differentiating spaces or pages look, e.g. disabling comments on legal documents
  • Enriching content with media, custom content etc.
  • Multilingual content

and some others. We used to implement Confluence in various organizations with various needs. Therefore we got our own Top list of useful, practical, fancy add-ons that we use, when changing Confluence’s look and feel. Continue reading 7 add-ons changing Confluence’s look and feel

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From time to time we are to answer new customers with justification for CXO level. Such justification is rather financial than functional factors and proves that Atlassian® applications are cost effective. Usually we work with TCO model (Total Cost of Ownership) amended with ROI (Return on Investment), which is simple, however not trivial, analysis. TCO for JIRA ® for business cases will vary, depending on several factors. They are organizational, functional and others.  Continue reading TCO for JIRA – ITSM processes – part 1

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Top 10 promising JIRA add-ons

Atlassian’s Marketplace with 1200+ plugins for JIRA itself and 300+ dedicated for JIRA SD is te widest ecosystem for professional management tools. However – just as with any marketplace, regardless if it is Google Play, Apple Store, Service Now’s  or Atlassian’s one – You will get there good and poor add-ons. Below You will find our Top 10 list based on capabilities of these JIRA add-ons. Continue reading Top 10 most promising JIRA add-ons

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