From time to time we are to answer new customers with justification for CXO level. Such justification is rather financial than functional factors and proves that Atlassian® applications are cost effective. Usually we work with TCO model (Total Cost of Ownership) amended with ROI (Return on Investment), which is simple, however not trivial, analysis. TCO for JIRA ® for business cases will vary, depending on several factors. They are organizational, functional and others.  Continue reading TCO for JIRA – ITSM processes – part 1

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